| When will I receive my order? |
| UK Shipping: If you are in the UK (mainland) and the item is in stock, we aim to dispatch within 3 working days of receiving payment. Smaller items will be sent by Royal Mail, other items will be sent by courier, DHL or UPS. When ordering, please leave clear instructions for the courier if you are unlikely to be there to receive your delivery. When in Your Cart, click on “Add a note to your order”. It is the responsibility of the customer to provide a complete and accurate shipping address. All courier tracking details will automatically be emailed to the customer once order has been processed.
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| What happens if I’m not at home when you try to deliver? |
| To ensure you receive your order as quickly as possible, please make sure you give us a delivery address for shipping, where someone will be available to accept it. We will deliver to a family member, neighbour, place of work or leave in a safe place as instructed if it is more convenient for you. In this case, please ensure you use the alternative address or instructions when placing your order. When in Your Cart, click on “Add a note to your order“. If no-one is available to accept your order, a card will be posted through your letterbox to explain how you can arrange re-delivery or collection. |
| Where do you deliver? |
| We deliver to the UK. Orders up to 2kg in weight will be posted with Royal Mail, orders over 2kg will be sent via courier. UK Delivery Charges Mainland UK up to 2kg in weight and up to £75.00 value – £4.95 Standard Delivery Mainland UK 2kg and over in weight and up to £75.00 value – £7.95 Standard Delivery Mainland UK orders over £75.00 FREE DELIVERY Mainland UK only 0.1kg – 6kg – £25.00 Express delivery including Saturday delivery For NORTHERN IRELAND, please email your order to info@pro-equine.com Orders up to 1kg will be sent via Royal Mail first class for £5.95, orders over 1kg will be sent via a courier for £15.95. Shipping to EUROPE Delivery Charges Shipping For Denmark, France and Spain, please order via our stockists (see Stockist Locator https://pro-equine.com/stockists-locator/ ) We can deliver to most European countries using Royal Mail International BUT there is a weight limit of 1.7kg. Orders to mainland Europe up to 1.7kg will be sent via Royal Mail International Tracked at a flat fee of £15.00. For orders weighing more than 1.7kg, please contact us at [email protected] CANADA We currently have a maximum weight of 1.4kg for orders to Canada. Orders will be sent via Royal Mail International Tracked at a flat rate of £25.00. USA We currently have a maximum weight of 1.4kg for orders to the USA (excluding California). Orders will be sent via Royal Mail International Tracked at a flat rate of £25.00. We cannot ship to California, USA. For all other weights and countries not listed here, please contact us [email protected] |
