|When will I receive my order?|
|If you are in the UK (mainland) and the item is in stock, we will dispatch within 3 working days of receiving payment. Smaller items will be sent by Royal Mail, other items will be sent by courier (DPD). ROYAL MAIL IS NOT MEETING ITS DELIVERY TIMES SO PLEASE ALLOW AT LEAST ONE FULL WEEK FROM CONFIRMATION OF SHIPMENT BEFORE CONTACTING US.|
When ordering, please leave instructions for the courier if you are unlikely to be there to sign for your delivery. When in Your Cart, click on “Add a note to your order”.
|What happens if I’m not at home when you try to deliver?|
|To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it. We will deliver to a family member, neighbour, place of work or leave in a safe place as instructed if it is more convenient for you. In this case, please ensure you use the alternative address or instructions when placing your order. When in Your Cart, click on “Add a note to your order“.|
If no-one is available to accept your order, a card will be posted through your letterbox to explain how you can arrange re-delivery or collection.
|Where do you deliver?|
|We deliver to the UK, orders up to 15kg in weight using Royal Mail or DPD.|
UK Delivery Charges
Mainland UK order value up to £50.00 – £4.50 Standard Delivery
Mainland UK only orders over £50.00 FREE DELIVERY
Mainland UK only 0.1kg – 6kg – £25.00 Express delivery including Saturday delivery
For NORTHERN IRELAND, please email your order to email@example.com Orders up to 1kg will be sent via Royal Mail first class for £5.95, orders over 1kg will be sent via DPD for £15.95.
EUROPE Delivery Charges
Since 1 January 2021 delivering to Europe has become very complex and frustrating. We can deliver to most European countries using Royal Mail International BUT there is a weight limit of 1.7kg.
All orders to mainland Europe will be sent via Royal Mail International Tracked at a flat fee of £15.00.
For orders weighing more than 1.7kg, please contact us at firstname.lastname@example.org
We currently have a maximum weight of 1.4kg for orders to Canada. Orders will be sent via Royal Mail International Tracked. 0.1 to 0.75kg £18.00, 0.75 to 1.4kg £25.00
We currently have a maximum weight of 1.4kg for orders to the USA (excluding California). Orders will be sent via Royal Mail International Tracked. 0.1 to 0.75kg £19.00, 0.75 to 1.4kg £25.00
We cannot ship to California, USA.
For all other weights and countries not listed here, please contact us email@example.com .